Frequently asked questions

Here you will find answers to frequently asked questions about ordering, delivery, returns and our tea.

When will my order be delivered?

Provided a product is in stock, delivery usually takes 2 to 3 business days. If an order is delayed, we will let you know as soon as possible.

What are the shipping costs?

The shipping costs are clearly shown during checkout before you place your order definitively.

Can I return my order?

Yes, in most cases you can register your order for return within 14 days of receipt.

Who pays the return costs?

The direct costs of returning the product are in principle borne by the customer. If there is something wrong with the product, if it arrived damaged, or if it was not delivered correctly, the reasonable return costs will be borne by MomentBlend.

How do I register a return?

Please contact us via info@momentblend.eu and include your name, order number and the reason for return. We will then help you as quickly as possible.

What should I do if my order arrives damaged?

In that case, please contact us as soon as possible via info@momentblend.eu. If possible, also send a photo of the product and the packaging so that we can assess and resolve the issue quickly.

How is the tea delivered?

Our tea is delivered in a tin. This helps preserve the quality and gives every order an immediate refined and luxurious appearance.

Is MomentBlend also suitable as a gift?

Yes, absolutely. Thanks to the refined blends and the delivery in tins, MomentBlend is also very suitable as a gift.

How should I best store loose tea?

We recommend storing loose tea in a cool, dry place, away from direct sunlight and tightly sealed. This helps preserve the aroma, flavour and quality at their best.

How can I contact you?

You can contact us via info@momentblend.eu or by phone at +31 6 41905394.

Where can I find more information?

You can find more information on the pages Privacy Policy, Cookie Policy, Returns & Shipping Policy and Terms and Conditions.